JOB DESCRIPTION/ PRINCIPAL ACCOUNTABILITIES:-
The Post-sales aspect of the role involves working with the sales team in support of existing customers, providing professional services as required. Telephone, email, GoTo live meeting and on-site solution support to assist the customers in better utilizing their investment in the company's solutions, again the engineer must be willing & able to contribute to supporting other solutions in the portfolio. The role involves significant Travel in the region and the candidate must be willing to travel.
This role is for a confident professional technical consultant that has the expertise to successfully engage with the sales team, the customers and the vendors within the company.
SKILLS & COMPETENCIES:-
Skills and Abilities 1. Excellent documentation and verbal communication skills
2. Consultancy skills, combining the ability to seek understand customer issues and requirements whilst delivering solutions that address these.
3. Facilitation of design workshops
Personal Qualities 1. Strong self-motivated, with the ability to work on own initiative
2. Should be able to work on minimum supervision
3. Take responsibility and see the deliverables are met
4. Ability to cope under pressure and prioritize work accordingly
Other - Must be willing to travel frequently
1. Minimum of 3 years’ experience in Deployment ArcSight SIEM
2. Ability to carry out projects with minimal guidance
Networking 1. In depth working knowledge of TCP/IP v4 and an understanding of TCP/IP v6
2. Demonstrable experience in IP routing
3. Experienced in Firewalls and IPS/IDS
Systems and Security 1. Comfortable working with hosting technologies including Windows and Linux based server systems, network storage systems and data center services
2. Understanding and experience on virtualization technologies/platforms
Data Analysis / Coding Ability 1. Preferred experience in languages such as Perl / Python / Java
2. Reporting and Data Analysis
SIEM Experience or Understanding of SIEM technologies such as ArcSight / Splunk / IBM QRadar / McAfee Nitro.
Certification Desired : ArcSight ESM